Billing Agreements
Your Year, Your Benefit Event Guidebook
Please download the event guidebook for detailed information from the link below.
*This guidebook's content is safeguarded by copyright held by Ivy Beauty and Red Beauty.
Any form of reproduction or republication of this file is strictly prohibited by applicable laws.
What is "Your Year, Your Benefit" event?
Are physical tickets provided for raffle tickets?
How can I find my 'Your Year, Your Benefit' raffle ticket?
Why did I not receive my raffle tickets yet on my order?
I have multiple stores. How are raffle tickets updated in this case?
I hold a wholesale account. Am I eligible for participation in this event?
How are the winners selected?
[NOTICE] I made an order on Ivykiss and received two separate invoices. Why?
Due to the eastern warehouse expansion, if Ivy Beauty and Red Beauty products are ordered together from Ivykiss.com, invoice will be enclosed separately into Ivy Beauty and Red Beauty products.
The payment company for all orders from Ivykiss is "Ivy Beauty".
**For the products shipped from Western Warehouse will be shipped together with the invoice as before (not separated)
Please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8661) if you have more questions.
How can I change my shipping address?
Contact sales person or Credit Team at the office (NY: 516-621-9778 / LA: 323-887-8661). Report change of address and fill out the Credit application form.
How can I change the payment Term?
Request payment term change to Sales person. Sales person and credit team will review your payment history first to see if your payment term can be changed. If your account was prepaid-term previously, or there’s not enough payment history for us to review then credit team will proceed to get at least 3 references and inform you of the change.
How can I find my User Code/ Authorization Code?
You can call (NY :516-621-9779 / LA : 323-887-8661) and speak to a representative.
What do I do if I have trouble submitting my order?
You can call (NY :516-621-9779 / LA : 323-887-8661) and speak to a representative.
Is there a minimum amount of order that I have to place in order to get a shipping fee waived?
Please check our free shipping policy to click here.
[NOTICE] I ordered Ivy Beauty and Red Beauty products together on ivykiss. Are invoices generated per company?
Due to the eastern warehouse expansion, if Ivy Beauty and Red Beauty products are ordered together from Ivykiss.com, the invoice will be enclosed separately into Ivy Beauty and Red Beauty products.
The payment company for all orders from Ivykiss is "Ivy Beauty".
**For the products shipped from Western Warehouse will be shipped together with the invoice as before (not separated)
Don't hesitate to contact our customer care team (NY: 516-621-9779 / LA: 323-887-8661) if you have more questions.
[NOTICE] Ivykiss Order Payment Company
If you order Ivy Beauty and Red Beauty products on ivykiss, the payment company for all orders from Ivykiss is "Ivy Beauty".
Please note that for the products shipped from Eastern Warehouse, the invoice will be enclosed separately into Ivy Beauty and Red Beauty products.
How can I change my bank account information for ACH Payment?
Contact sales person or Credit Team at the office (516-621-9778/323-887-8661) and report any changes. You will be asked to complete the ACH agreement form and submit the voided check of new account. It will take 2 - 4 business days for our system to be updated.
Are the terms 15 or 30 days caculated from the date of invoice?
Yes. The dates of term are calculated from the date of invoice.
Where do I send the payment to?
You can send the payment to either office, New York headquarter or California.
• CALIFORNIA OFFICE: 5564 E. 61ST STREET, COMMERCE, CA 90040
• NEW YORK OFFICE: 25 HARBOR PARK DR., PORT WASHINGTON, NY 11050
Is there any way to avoid the fee when I pay with credit card? What can I do to avoid 3% credit card fee?
There is a payment method called ACH. ACH(Automatic clearing house) is an electronic payment system that is processed by using your bank information. It’s an alternative way of writing a paper check that is convenient and safe way of electronic payment. ACH transaction will occur on the day of your request. Any incident associated in the process of ACH payments will be corrected as soon as discovered/notified without any delay.
Who Do I need to contact if I have a question about the procedure of payment?
You can call Credit Team(NY: 516-621-9779 / LA: 323-887-8661) to speak to a representative.
[NOTICE] Why was my order shipped separately?
Due to the eastern warehouse expansion, If Ivy Beauty and Red Beauty products are ordered together from Ivykiss.com,
items may be delivered on different dates and in individual boxes by each company.
**For the products shipped from Western Warehouse will be shipped together with the invoice as before (not separated)
Please contact our customer care team (NY: 516-621-9779 / LA: 323-887-8661) if you have more questions.
If I find any of my item shipped damaged, do I get the replacement or refund? Who do I need to contact in this case?
Call Customer service team then your damaged items will be credited or replaced in proper way or you will be directed to appropriated person.
How can I track my order?
Once your order has submitted, email will be automatically sent with your order information for UPS Tracking.
How do I check the shipping status of my order?
You can go to MY ACCOUNT on the right top corner and click MY ORDERS on the left column to view your shipping status.
How do I fix the wrong entry of my points?
You can call Customer Service Team(NY: 516-621-9779 / LA: 323-887-8661) to speak to a representative.
What do I do if I want to add new items/testers or item sets to my order?
You can call your local sales representative on set Items with display or Customer Service Team(NY :516-621-9779 / LA : 323-887-8661) on new items / testers to speak to a CS representative.
How do I check this month's promotion or if certain item is on promotion?
You can view all promotional information on top of the page [PROMOTION] and Kiss message.
For the items that have been changed in style and have not been updated on ivykiss.com, how do I make sure that I'm ordering the newest style?
You can call Customer Service Team(NY :516-621-9779 / LA : 323-887-8661) to speak to a representative.
